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Usage Guide

  1. Flow of shopping
  2. Characteristics of antique chest
  3. Daily activities
  4. About Shipping and Installation
  5. Delivery of products and storage
  6. About Return and Exchange
  7. Payment Method
  8. Shipping Price

 

 

Flow of shopping

KOFUKUAN website introduces various wonderful antiques.
Please verify the flow of shopping.

01. Finding products

Displaying a wide range of antique chest, Japanese fittings and tools sorted by categories.Please choose category and enjoy your shopping from many products displayed.

02. Browsing products detail page

Design, size, color and the condition of item may be in concern can be verified from large number of images.
You can manually (in your pace) browse the images.

03. Add to cart

Please click "Add To Cart" when you found the item you would like.

04. Verifying the cart contents

You can verify the product list added to the cart.
You can change the quantity or delete items.
Please click "Continue shopping" to continue shopping.
Please click "Proceed to checkout" for verifying the order for current items.

05. Login or Member registration

Please enter your ID and password to login, if you have already completed the membership registration of the KOKUKUAN website.

If you have not yet completed the member registration, after member registration, you can take advantage of the convenient My Page. By simply logging in, you can enjoy smooth shopping experience without entering information such as your name and address every time.

06. Specifying payment method and delivery destination

You can select from credit card (one-time, installment, revolving credit, and bonus payment), net banking, C.O.D. (cash or credit card) and convenient store payment options.
After completing required information, click “Verify order” and proceed to the final window.

07. Final chech of your order detail

Please verify details of your order, payment method, and desired delivery date that you have entered. Please click “Order” if all details are correct.

08. Completion of your order

An automatic email receipt including the details of your order will be sent to the email address registered.

(Our products are sold in our physical store front at the same time, and there may be a rare case that the item you have ordered may have already been reserved or in the sales negotiation. We will inform you by email on this occasion. Please acknowledge it beforehand.

Characteristics of antique chest

We will explain about the characteristics of antique chest and Japanese fittings we deal.

Ensuring the strength by joining

You may find abrasions and scratches from the aging in many years and months (about 100 years).
We ask your understanding of them as a savor.

They are the fragments of the history.

Stile setting (ensuring the strength using tenon set) is implemented basically for the case of antique chest and Japanese fittings, emphasizing meaning of the practicality in use and shutting off air, the plate parts are thinner than structural materials and has 10 to 25 mm in thickness.
The presence or absence of the plate parts (including gaps from aging) does not especially affect the strength of antique chest and fittings.
The strength of antique chest and fittings does not decrease from having the gaps shown on the left.

Pure furniture is alive

Antique chest and Japanese fittings belong to furniture group called pure material furniture (true wooden furniture), and they are still alive even after changing their forms to furniture. Thus they breathe and take expansion or contraction depending on the season. 
It is characteristics of pure board and the evidence that they are alive when the phenomenon of appearing gap is recognized on the back plate or base plate of kitchen chest in some seasons.
(*It is the biggest difference between regular flash furniture)
Necessary repair works will be possible since they are living furniture.

Professional craftsmen fully understand the characteristics of antique chest and Japanese fitting will work on restoration piece by piece.

We do not apply any repair work against the characteristics of the pure material. We respect the abrasions and scratches of antique chest and Japanese fitting lived through ages as savor.

By repairing antique chest and Japanese fitting by our own hands with a long-term perspective while valuing the savor of them and perform what is required to preserve them for 100 year from now without turning away.

Our corporate philosophy (Code of daily conduct) is not bringing them back as new as possible, but to provide our customer with antique chest and Japanese fittings that they can enjoy without stress.

Daily activities

Not limited to antique chest and Japanese fittings, the finishing such as lacquer has been applied on the surface.
With prolonged exposure to strong light, it may cause the discoloration or peeling of paint, so please install the furniture in the location usually does not receive direct sunlight as much as possible.

Because there may be a rare chance of discoloration, avoiding the light temporarily using curtain rail can be an effective measure depends on the season. (Sinde they have not always being placed where no light reaches from old days, you do not have to be hypersensitive, but we appreciate your consideration with feeling of care.)

As iron parts get rusted when using warehouse door outside, wooden fitting gradually become withered as time goes by.
Fitting tastefully withered is also very nice and can enjoy it as transformation by aging. Natural oil for outdoor use and more effective outdoor paint are available for maintenance, so please consult with us as needed.

Wesell clothing chest with the lock when the lock is in usable condition.
But due to its passage of many years, we recommend avoiding intense usage.
From its simple structure, they are quite solid but please use with them with care.
Pliease store the key outside of the chest. There have been insidents of locking it in by mistake when you store it inside.

* If you have any questions, please contact us by email or telephone.

About Shipping and Installation

For those who live in the country other than Japan

 

For those who live in Japan

About international shipping (Other than Japan)

We offer international shipping service utilizing see and air freight. (exclude some destinations)
We provide estimate each time based on the destination, product size and quantity.
Please feel free to contact us.
We request you to prepare in advance with plenty of time since exporting requires additional time in case of international shipping.

For small products (For those who live in Japan)

Using Takkyubin

(Condition of use)

  • Up to 160cm of total of Depth, Width and Height, Up to 25kg of weight, Item cost per package up to 300,000 Yen
  • The next day and date specified delivery is available (exclude some areas)
  • Time specified delivery service is available. (Available time slot may varies based on destinations)

For large products (For those who live in Japan)

Applicable for items with the weight that can be transported by a single driver.

Using Yamato Transport

(Condition of use)

  • Use when exceeding above usage condition of Takkyubin.
  • Able to dispatch multiple items using a single shipping slip.
  • Delivery date can be specified. (Cannot specify the next day delivery)
  • Delivery time cannot be specified.
  • Yamato's driver will deliver to the door.
  • Please acknowledge beforehand installation will not be provided.
    *In order to provide the lowest possible freight cost, we consult to Yamato Transport for each item. Thus we will inform you with the freight cost after the dispatching the item.
    *Please feel free to contact us for verifying the freight cost in advance.

Using Rakuraku Kazai Takkyubin

  • Item will be installed at the requested location by the driver.
  • Delivery time can be specified. (Morning delivery is not available in some area)
  • Available only for prepaid shipping by appointment only.
  • Cash On Delivery (COD) cannot be applied.

Transportation of large furniture and major appliance

(Shipping cost can be easily checked by entering location of departure, destination of delivery and sizes.)
*Additional installation charges may be applied for the items do not have Delivery Rules.

About shipping to isolated islands (For those who live in Japan)

Large or multiple items can be shipped to the isolated islands like Okinawa.
Individual shipping and container shipping can be arranged.
Please feel free to contact us.

Delivery of products and storage

About the delivery of products

We will process shipping within 7 days after confirming the inventory of the product you have ordered.
Since our products are one-of-a-kind items, there may be a possibility that the item has been reserved in our physical store at the time you have placed order online.
Please be understood if the item has already been reserved and not available at the time of your online order.
We ship with Yamato Transport. (There may be cases for using Fukuyama Transport or Seino Transport.)

In case you need to specify the date and time of the delivery, please inform us using the order form (in the last page) or separate email.

About storage

Antique chest and Japanese fittings are all one-of-a-kind items and must be recognized as the only item in a life time.
Valuing encounters of our customer with antique chest and Japanese fittings, we offer long term storage service.
We will store the products purchased from our company indefinitely in safe condition for free charge.

Terms of Use

Please complete your payment of the price charged in advance.
We do not accept any returns for the products to be stored for long-term.
Please be acknowledged in advance.

About Return and Exchange

Please verify the product details as soon as you received the delivery of the product.

About returning of goods, cancellation and refund on our responsibility.

Please contact us once first.
After reviewing the condition and details, if it turns out that responsibility is on us, we will carry out correspondence accordingly.
Please note that we will not accept any products returned to us without any advance notice.

Product returns, and cancellation by the conditionsof the customer.

We do not accept the return of goods by the circumstances of the customer for any shipped items of the order with international shipping destination.
We accept cancellation of orders if the shipment has not been dispatched. Please contact us first and request cancellation of the order.

Payment Method

Bank Transfer

If the remittance is from outside Japan, please refer to the information below.

Payee Name MUKUTORN CO ., LTD.
TEL 042-741-0506
Postal code 252-0302
Country JAPAN
Address 2-8-1, Kamitsuruma, Minami-ku, Sagamihara-shi, Kanagawa-ken

Bank Information

Sumitomo Mitsui Banking Corporation

Bank Name ACCOUNT WITH BANK SUMITOMO MITSUI BANKING CORPORATION
Branch FUSSA (Branch Number 697)
Account number 7671509
Beneficiary's Account Name MUKUTORN.CO.LTD
Bank Postal code 197-0011
Bank address 1007-7 FUSSA FUSSA-SHI TOKYO
Swift code SMBC JP JT

Please be advised that all costs associated to bank transfer payments must be provided by the customer.
Please process the payment within 7 days after the order.

Credit card payment

When using a credit card issued outside of Japan, we recommend you to contact the card issuing company to notify the shopping with our company in advance.
For security reasons, if the card is used in the overseas site, there may be cases that the approval will not be processed at all by the issuing company. This is a precaution just to ensure our customers to enjoy smooth shopping experience.

The types of credit cards are, We accept VISA/Master/JCB/AMERICAN EXPRESS
*The withdrawal date is the closing date of each credit card company.

The types of credit cards

KAGOYA Smart SSL

Information is encrypted with the highest level of security before transmitting to each credit card company for safe operation.

The payment using Paypal

Paypal

Kofukuan supports payments made by PayPal.
When using PayPal payment, after adding products in the cart, please select Paypal in payment method selection screen.
Additionally, using PayPal requires PayPal account. (Account activation fee is free.)
Please visit PayPal official website for more information.

Shipping Price

Please verify the freight charges using the rate chart provided below.
(The amount may vary based on the actual shipping package size. )

Overseas residents

Customers living outside Japan who want to check the shipping cost in advance, please contact us separately with item number and shipping address using our contact page. We will inform you with an approximate shipping quote.

Click here to contact us >

Japan residents

Rakuraku Kazai Takkyubin

Kuroneko Yamato:s "Rakuraku Kazai Takkyubin" is a service to transport sofa bed, TV, furniture and home appliances from a single unit.
Deliveryman will deliver the goods, unpack the items and perform the installations* for immediate use.
For more information, please click here.

*There may be a case that installation is treated as an optional service (paid service). In addition, there may be regions not supported by this service.

Free structure

  • According to the size of the item and delivery distance, it is easy-to-understand fee structure.
  • The rates are divided into nine segments according to the size of articles (total length of three sides : depth + width + height), supporting wide range of articles from small to large.
Rank SSrank Srank Arank Brank Crank Drank Erank Frank Grank
Size (Total length of the three sides) Up to 80cm Up to 120cm Up to 160cm Up to 200cm Up to 250cm Up to 300cm Up to 350cm Up to 400cm Up to 450cm

Transportation of large furniture and major appliance

Click here for freight charges based on the ranks for Rakuraku furniture Takkyubin

Available time slots

Morning, 12-15pm, 15-18pm, 18-21pm

(click here for regions supporting time specified delivery)

Takkyubin for small articles

Area Region 60size 80size 100size 120size 140size 160size
Hokkaido Hokkaido 1,160 1,370 1,580 1,790 2,000 2,210
North-Tohoku Aomori / Akita / Iwate 840 1,050 1,260 1,470 1,680 1,890
South-Tohoku Miyagi / Yamagata / Fukushima 740 950 1,160 1,370 1,580 1,790
Kanto Ibaraki / Tochigi / Gunma / Saitama / Chiba / Kanagawa / Tokyo / Yamanashi 740 950 1,160 1,370 1,580 1,790
Shinetsu Niigata / Nagano 740 950 1,160 1,370 1,580 1,790
Chubu Shizuoka / Aichi / Mie / Gifu 740 950 1,160 1,370 1,580 1,790
Hokuriku Toyama / Ishikawa / Fukui 740 950 1,160 1,370 1,580 1,790
Kansai Osaka / Kyoto / Shiga / Nara / Wakayama / Hyogo 840 1,050 1,260 1,470 1,680 1,890
Chugoku Okayama / Hiroshima / Yamaguchi / Tottori / Shimane 1160 1370 1580 1790 2000 2210
Shikoku Kagawa / Tokushima / Ehime / Kochi 1,050 1,260 1,470 1,680 1,890 2,100
Kyusyu Fukuoka / Saga / Nagasaki / Kumamoto / Oita / Miyazaki / Kagoshima 1,160 1,370 1,580 1,790 2,000 2,210
Okinawa Okinawa 1,260 1,790 2,310 2,840 3,360 3,890

Size division chart

Size Total lengths of the three sides Weight
60 up to 60cm up to 2kg
80 up to 80cm up to 5kg
100 up to 100cm up to 10kg
120 up to 120cm up to 15kg
140 up to 140cm up to 20kg
160 up to 160cm up to 25kg

Yamato-Bin for large articles

(Volume conversion formula)

Depth (meter) x Width (meter) x Height (meter) x 280 = Volume Conversion Weight (kg)

Please access Yamato’s home page below for details.

http://www.kuronekoyamato.co.jp/yamatobin/yamatobin_ryokin/kanagawa.html

Area Region up to 30kg up to 40kg up to 60kg up to 80kg up to 100kg add every 20kg
Hokkaido Sapporo 2,530 3,130 3,930 5,330 6,340 1,060
Other than those above 2,450 3,060 3,860 5,180 6,190 1,030
Aomori 1,780 2,200 2,520 3,360 3,880 550
Akita 1,680 2,100 2,310 3,040 3,460 450
Iwate 1,680 2,100 2,310 3,040 3,460 450
Miyagi Sendai 1,750 1,960 2,270 2,870 3,290 360
Other than those above 1,680 1,890 2,200 2,730 3,150 340
Yamagata 1,680 2,100 2,310 3,040 3,460 450
Fukushima 1,570 1,780 1,890 2,310 2,620 240
Ibaraki 1,470 1,570 1,680 1,990 2,310 240
Tochigi 1,470 1,570 1,780 2,100 2,310 240
Gunma 1,470 1,570 1,780 2,100 2,310 240
Saitama 1,470 1,570 1,680 1,990 2,310 240
Chiba Chiba / Funabashi 1,540 1,640 1,750 2,140 2,450 260
Other than those above 1,470 1,570 1,680 1,990 2,310 240
Tokyo District 23 1,470 1,570 1,680 1,990 2,310 240
Other than those above 1,470 1,570 1,680 1,990 2,310 240
Kanagawa Yokohama / Kawasaki /
Sagamihara
1,540 1,640 1,750 2,140 2,450 260
Other than those above 1,470 1,570 1,680 1,990 2,310 240
Yamanashi 1,470 1,570 1,680 1,990 2,310 240
Niigata 1,570 1,780 1,990 2,520 2,830 340
Nagano 1,570 1,680 1,890 2,520 2,200 240
Toyama 1,680 1,990 2,200 2,830 3,250 450
Ishikawa 1,680 2,100 2,310 3,040 3,460 450
Fukui 1,680 2,100 2,310 3,040 3,460 450
Shizuoka Hamamatsu 1,640 1,750 1,960 2,350 2,660 260
Other than those above 1,570 1,680 1,890 2,200 2,520 240
Aichi Nagoya 1,750 1,960 2,170 2,770 3,080 360
Other than those above 1,680 1,890 2,100 2,620 2,940 340
Mie 1,680 1,990 2,200 2,830 3,250 450
Gifu 1,680 1,890 2,200 2,730 3,150 340
Shiga 1,680 1,990 2,310 2,940 3,360 450
Kyoto Kyoto 1,750 2,170 2,380 3,190 3,610 470
Other than those above 1,680 2,100 2,310 3,040 3,460 450
Osaka Osaka 1,890 2,200 2,520 3,360 3,880 480
Higashi-Osaka 1,850 2,170 2,480 3,290 3,820 470
Other than those above 1,780 2,100 2,410 3,150 3,670 450
Hyogo Kobe / Amagasaki 1,850 2,270 2,590 3,400 3,920 570
Other than those above 1,780 2,200 2,520 3,250 3,780 550
Nara 1,680 2,100 2,310 3,040 3,460 450
Wakayama 1,780 2,200 2,520 3,250 3,780 550
Okayama Okayama 1,960 2,380 2,690 3,610 4,130 570
Other than those above 1,890 2,310 2,620 3,460 3,990 550
Hiroshima Hiroshima 1,960 2,380 2,800 3,820 4,450 680
Other than those above 1,890 2,310 2,730 3,670 4,300 660
Yamaguchi 1,990 2,520 2,940 3,880 4,620 760
Tottori 1,890 2,310 2,730 3,460 4,090 660
Shimane 1,990 2,410 2,830 3,670 4,410 660
Tokushima 2,150 2,620 3,150 4,090 4,930 760
Kagawa 2,040 2,520 3,040 4,090 4,830 760
Ehime 2,150 2,620 3,250 4,200 5,040 760
Kochi 2,150 2,620 3,250 4,200 5,040 760
Fukuoka Fukuoka / Kita-Kyushu 2,270 2,800 3,320 4,550 5,500 780
Other than those above 2,200 2,730 3,250 4,410 5,350 760
Saga 2,200 2,830 3,460 4,620 5,560 870
Nagasaki 2,310 2,940 3,570 4,830 5,770 970
Kumamoto Kumamoto 2,270 2,900 3,530 4,760 5,710 890
Other than those above 2,200 2,830 3,460 4,620 5,560 870
Oita 2,200 2,730 3,250 4,410 5,350 760
Miyazaki 2,310 2,940 3,570 4,830 5,770 970
Kagoshima Kagoshima 2,380 3,110 3,740 5,180 6,230 990
Other than those above 2,310 3,040 3,670 5,040 6,090 970
Okinawa 3,950 5,200 6,860 9,360 11,440 2,110